Return and Cancellation Policy

Return and Cancellation Policy

Welcome to BlackWater Infusions! We strive to ensure your complete satisfaction with every purchase. Our return and cancellation policy is designed to be clear, user-friendly, and compliant with Indian e-commerce regulations.

14-Day Return Window

You have a 14-day period from the date of delivery to initiate a return if necessary. This policy applies to all items purchased from our website.

Return Eligibility

To qualify for a return, please ensure that:

  • The item is in its original, unused, and unworn condition.
  • All original tags, labels, and packaging are intact.
  • You provide proof of purchase, such as a receipt or order confirmation.
  • The item is not categorized as non-returnable, including perishable goods, custom orders, or hygiene-related products.

How to Initiate a Return

To start a return, please contact our customer support team at care@blackwaterinfusions.com. After your return request is approved, we’ll provide you with detailed instructions on how and where to send the item back. Please note that returns sent without prior approval will not be accepted.

Refund Processing

Once we receive and inspect your returned item, we will inform you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5-10 business days. Keep in mind that your bank or credit card company may take additional time to process and post the refund. Original shipping costs are non-refundable unless the item is defective or there was an error with your order.

Defective or Damaged Items

If you receive a defective or damaged product, please notify us within 14 days of delivery. We will arrange for a return or replacement at no additional cost. When initiating the return, please include photos of the defect or damage.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the original item and placing a new order for the replacement.

Order Cancellations

To cancel an order, please contact us as soon as possible at help.blackwater@gmail.com. Orders cannot be canceled once they have been shipped, but you may return the item following our return policy.

Customer Support Hours

Our customer support team is available from 9 AM to 5 PM IST, Monday to Friday. For any questions or assistance, please reach out through our Contact Us page.

Ordering Process

Placing an order with BlackWater Infusions is simple:

  1. Add your desired items to your cart.
  2. Proceed to checkout and provide your delivery details.
  3. Complete the payment process.
  4. Once your payment is confirmed, we’ll process your order and send an order confirmation to your email.

No Minimum Order Requirement

We do not impose a minimum order value, allowing for a flexible and convenient shopping experience.

Contact Information

Address:
Blackwater Infusions Private Limited
Shop No 149/2, Malleshpalya Road, CV Raman Nagar,
Bengaluru Urban, Karnataka - 560075.
Email: care@blackwaterinfusions.com
Mobile:+91 9347400985